LAVA update: A note to our clients from CEO Wen Miao

We’re thrilled to share some big news about LAVA and, most importantly, what it means for our clients.

As of today, LAVA has been acquired by Bilt, the leading neighborhood commerce and rewards platform for where you live. This milestone creates new opportunities for our business and especially for our clients. Sports teams and live event organizers can now reach fans and guests 365 days a year and deliver even better experiences. Spanning more than 7 million homes, more than 50,000 merchants, services, and hospitality providers across the country, Bilt boasts the highest value rewards currency on the market today. 

As part of Bilt, LAVA can help you generate even more incremental revenue, unlock new benefits for your fans in their neighborhoods, and build deeper, longer-lasting customer engagement. We look forward to sharing more soon, but for now, our message to you is simple: the people, product, and support you know and experience today will remain the same.

People

The people you work with today will continue to be here supporting you. Your existing relationships, account team, and regular points of contact will remain the same. We understand that trusted relationships are vital to our partnership, and maintaining that continuity is our first priority.

Product

The product and technology that you rely on will remain and operate the same as they do today. There is no change to your current platform, integrations, workflows, or how you use our solution as a result of this acquisition. You can continue using the technology with the same confidence and expectations you have today.

Support

The high level of service that you receive also remains the same. Your existing support processes and points of contact will continue as they do today. Our commitment to responsiveness, partnership, and helping you achieve your goals remains unchanged. 

Even greater opportunities ahead

Continuity is our immediate priority, but we’re also looking ahead. Through Bilt, we have access to even more resources, expertise, technology, and capabilities, plus a sprawling network of engaged members and connected merchants that can help accelerate innovation and expand the value we deliver.

Our combined platform will connect your member experience to a nationwide network of neighborhood businesses, creating new ways to sell tickets, increase spending at your venue, and drive sponsorship revenue. Fans can take advantage benefits from their favorite team beyond game day, making it easier for you to engage them year-round. We'd love to set time to share more with you.

Continued investment in our product

From today forward as part of the Bilt team, we will continue investing in the platform and its capabilities, with the goal of bringing you more functionality, greater value, and new revenue opportunities by enabling easy access to Bilt’s expansive neighborhood network. Our product roadmap will continue to be shaped by the needs and feedback of customers like you.

Our commitment to you

Our clients are at the center of this next chapter. We remain committed to maintaining your trust, delivering a great product, and being an innovative and reliable partner for your business.

Thank you for your continued partnership and trust. We look forward to building on what we’ve accomplished together and creating even more value for you in the future.

If you have any questions about the merger or what it means for your organization, please don’t hesitate to reach out. You can expect to see this exciting news in some corners of the media starting today, and welcome you to celebrate with us.

Thank you,

Wen Miao

LAVA Co-founder & CEO