Privacy Policy

Introduction

At Lava.ai, Inc (“Company, “we”, “us”, or “our”) we are committed to protecting the privacy and security of our users’ personal information. This Privacy Policy describes how we collect, use, share and disclose personal information when you use our website, products, and services.

Applicability

This Privacy Policy applies to all visitors, users, and others who access the Lava.ai website, products, and services (“Users”, “you”, “your”); and applies to all information collected through our website (such as lava.ai), and/or any related services, sales, marketing or events, third-party integrations and client sharing (we refer to them collectively in the privacy notice as the “Services”).

Definitions

Personal Data means any information relating to an identified or identifiable individual.
Usage Data refers to data collected automatically about how users interact with the company's services.

Data Collection

We collect Personal Data and Usage Data from users when they interact with our services. This may include:

- Contact details (name, email, phone number)
- Account information
- Transaction details
- Location data
- Device information
- Usage tracking data

We may also collect Personal Data from third-party sources to enhance our services.

Use of Personal Data

We use Personal Data for the following purposes:

- Providing and maintaining our services
- Processing transactions and billing
- Personalizing user experiences
- Communicating with users about products/services
- Analytics and improving our services
- Complying with legal obligations

Use of Usage Data

We use Usage Data for analytics purposes to study trends, monitor and improve our services and provide personalized benefits and experiences to users.

AI Data Processing

We may use customer data, including Personal Data and Usage Data, to train AI models for the purposes of enhancing our services, personalizing user experiences, and developing new product features. Customers can opt-out of having their data used for AI training.

Data Retention

We will only keep your personal information for as long as it is necessary for the purposes set out in this privacy notice, unless a longer retention period is required or permitted by law (such as tax, accounting or other legal requirements). No purpose in this policy will require us keeping your personal information for longer than 12 months.

When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymize it, or, if this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store your personal information and isolate it from any further processing until deletion is possible.

Data Security

We implement appropriate technical and organizational measures to protect Personal Data from unauthorized access, disclosure, or destruction.

Processing and Third-Party Sharing

We only share information with your consent, to comply with laws, to provide you with services, to protect your rights, or to fulfill business obligations.

We may process or share data based on the following legal basis:

Consent: We may process your data if you have given us specific consent to use your personal information in a specific purpose.

Legitimate Interests: We may process your data when it is reasonably necessary to achieve our legitimate business interests.

Performance of a Contract: Where we have entered into a contract with you, we may process your personal information to fulfill the terms of our contract.

Legal Obligations: We may disclose your information where we are legally required to do so in order to comply with applicable law, governmental requests, a judicial proceeding, court order, or legal process, such as in response to a court order or a subpoena (including in response to public authorities to meet national security or law enforcement requirements).

Vital Interests: We may disclose your information where we believe it is necessary to investigate, prevent, or take action regarding potential violations of our policies, suspected fraud, situations involving potential threats to the safety of any person and illegal activities, or as evidence in litigation in which we are involved.

More specifically, we may need to process your data or share your personal information in the following situations:

Vendors, Consultants and Other Third-Party Service Providers. We may share your data with third party vendors, service providers, contractors or agents who perform services for us or on our behalf and require access to such information to do that work. Examples include: payment processing, data analysis, email delivery, hosting services, customer service and marketing efforts. We may allow selected third parties to use tracking technology on the Services, which will enable them to collect data about how you interact with the Services over time. This information may be used to, among other things, analyze and track data, determine the popularity of certain content and better understand online activity. Unless described in this Policy, we do not share, sell, rent or trade any of your information with third parties for their promotional purposes.

Business Transfers. We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.

Third-Party Advertisers. We may use third-party advertising companies to serve ads when you visit the Services. These companies may use information about your visits to our Website(s) and other websites that are contained in web cookies and other tracking technologies in order to provide advertisements about goods and services of interest to you.

User Rights - CCPA & GDPR

Users have certain rights regarding their Personal Data, including rights to access, correct, delete, restrict or object to processing, and data portability as required by applicable laws.

If you are a California resident, under CCPA you have the right to request that we disclose certain information about our collection and use of your personal information over the past 12 months. To make a request, please contact us using the information provided in the “Contact Us” section below.
 
If you are an European Union resident, under GDPR you have the right to access, correct, or delete your personal information, as well as the right to restrict or object to our processing of your personal information. To make a request, please contact us using the information provided in the “Contact Us” section below.

Data Transfer - International

We may transfer, store, and process your information in countries other than your own.

We utilize major public cloud services to operate our platform and process and store our data. We maintain servers with these public cloud services in the US and in Europe. If you are accessing our Services from outside these regions, please be aware that your information may be transferred to, stored, and processed by us in our facilities and by those third parties with whom we may share your personal information, in other countries.

If you are a resident in the European Economic Area, then these countries may not have data protection or other laws as comprehensive as those in your country. We will however take all necessary measures to protect your personal information in accordance with this privacy notice and applicable law.

Children's Privacy

We do not knowingly solicit data from or market to children under 18 years of age. By using the Services, you represent that you are at least 18 or that you are the parent or guardian of such a minor and consent to such minor dependent’s use of the Services. If we learn that personal information from users less than 18 years of age has been collected, we will deactivate the account and take reasonable measures to promptly delete such data from our records. If you become aware of any data we have collected from children under age 18, please contact us at support@lava.ai.

Privacy Policy Updates

We may update this policy from time to time as necessary to stay compliant with relevant laws. The updated version will be indicated by an updated “Revised” date and the updated version will be effective as soon as it is accessible. If we make material changes to this privacy notice, we may notify you either by prominently posting a notice of such changes or by directly sending you a notification. We encourage you to review this privacy notice frequently to be informed of how we are protecting your information.

Contact us

For any queries or to exercise data rights, please contact our Data Protection Officer by email at privacy@lava.ai or by post at:

Lava.ai, Inc.
1517 Northpoint #482
San Francisco, CA 94123
United States

Revised as of June 13, 2024