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LAVA
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LAVA Membership Management
- Product Description

LAVA Products & Services included in the Membership Base Plan

Platform Components
 

LAVA Consumer Interfaces - Custom Designed Member Pass/Portal
 

  • Mobile In-App Pass/Portal (mobile SDK) (IOS/Android) 

  • Wallet Pass (Apple, Google), Web pass

  • Website Member Portal (SDK)
     

LAVA Admin interface - LAVA Moment Activation Center (MAC)
 

  • Moments Creation Tool - drag and drop marketing automation UI to configure
    and manage member rewards

  • Profile Builder - member profile segmentation tool

  • Customer Manager - member account editing and management tool

  • Data Explorer - Visual reporting dashboard

  • Bulk Uploader - Bulk member profile and rewards uploading tool

  • Access management control panel

  • Redeem App reward, operator and department accounting settings 
     

LAVA Operator Interface - LAVA App (iOS/Android)
 

  • Redeem App
     

Integrations Framework
 

Direct first-party integrations connection and management - up to 5 integrations

  • Integrations can include Ticketing, POS, App, Live Game Feed, Parking, etc

     

Functional Capabilities
 

Embedded member pass/portal and/or standalone wallet pass creation and management
 

Delivery of Moments or grants, execution of redemptions, and collection and display of reporting data,
of comprehensive set of benefits including Access, Discounts, Stored Value, Giveaways, Experiences, etc 
 

  • Moments delivered as differentiated persistent Season Ticket Member entitlements

  • Or Moments delivered in real-time based on behavioral and/or contextual data triggers, and powered
    by connected first-party data integrations

  • With real-time (milli-second) execution mid-transaction with POS systems

Communications - Push Notifications, and connections to SMS providers available
 

In-line Sponsorship Activation capabilities
 

  • Sponsor logo design on passes

  • Sponsor messaging of Moments (Reward description on passes and Push Notifications)

  • SKU-level brand promotions via POS integrations
     

Stored Value (Added Value) ticket capabilities (available with “zero-profile bundle” and above)
 

  • LAVA assumes and manages ledger of added value transactions

  • All major added value ticket types supported, such as dollar amount, packages, giveaways, event/experience
    access

     

Implementation & Support
 

Standard implementation and support included
 

  • Platform configuration, pass design support, platform components and functional capabilities training

  • Ongoing production and technical support, regular reviews and strategic consulting sessions  

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